At 7xpertCloud, we strive to deliver high-quality web development, design, and cloud-based services to our clients. However, if for any reason you are not satisfied with our services, we have established the following refund policy to address your concerns.
1. Eligibility for Refunds
Refunds are only available under the following circumstances:
- Service Not Delivered: If the service you purchased was not delivered as agreed, you may request a refund within [Insert Timeframe] from the date of purchase.
- Service Deficiency: If there is a significant deficiency or issue with the service provided that cannot be resolved, a partial or full refund may be issued after a thorough review of the issue.
- Duplicate Payment: If you were mistakenly charged twice for the same service, you will be eligible for a refund of the duplicate payment.
Please note that refunds are not available for:
- Change of mind after the service has commenced or been delivered.
- Delay or dissatisfaction caused by issues not related to 7xpertCloud’s services (e.g., third-party services or client-side issues).
2. How to Request a Refund
If you believe you are eligible for a refund, you must submit a formal refund request by emailing us at [Insert Email] within [Insert Timeframe] from the purchase date. Your refund request should include:
- Your name
- The order number or invoice number
- A detailed description of the reason for the refund request
- Any relevant supporting documentation or evidence
Once we receive your request, we will review the issue and contact you within [Insert Timeframe] to resolve it or provide further instructions.
3. Refund Process
- Refund Approval: Once your refund request is approved, we will notify you by email. Refunds will be processed within [Insert Timeframe] of approval.
- Method of Refund: Refunds will be issued using the original payment method. Please note that depending on your payment provider, it may take an additional [Insert Timeframe] for the refund to be reflected in your account.
4. Non-Refundable Services
The following services are non-refundable:
- Custom Development Projects: Once work on custom development projects has started, they are non-refundable. In case of disputes, we will work to resolve the issue through revisions or project adjustments.
- Subscription Services: For subscription-based services, cancellations will apply to future billing cycles, but payments already made are non-refundable unless otherwise specified.
- Digital Products: Any digital products, templates, or downloadable content purchased from 7xpertCloud are non-refundable once they have been accessed or downloaded.
5. Cancellations
If you wish to cancel a service before work has commenced, you may be eligible for a full refund. Please contact us as soon as possible at [Insert Email] with your cancellation request. Cancellations requested after work has started may be subject to a cancellation fee.
6. Amendments to Refund Policy
7xpertCloud reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be reflected by updating the “Last Updated” date at the top of this page. It is your responsibility to review this policy periodically to stay informed of any changes.